Privacy Policy

This is the Privacy Policy for The Independent Family Funeral Directors Ltd t/a Fosters Family Funeral Directors referred to in this policy as ‘We’ or ‘Us’.

We are fully committed to protecting and respecting your privacy.

We use your personal data for multiple reasons, from understanding how users engage with our website, to informing our marketing and advertising. This allows us to publish the content you are viewing on this site.

The reasons why we collect your data are:

To show you products or information that is relevant to you, and to improve your user experience
To provide the services you sign up for, such as newsletters etc
To carry our marketing analysis and send you communications when we have your permission or when permitted by law

How we protect your privacy, and what this policy covers:

Information about your rights and our obligations
Cleary show how we collect and use your personal data
Commitments on how we protect your personal data
Commitments on how we facilitate your rights, as well as responding to your questions

About this Privacy Policy

This privacy policy sets out how We use and protect any information that you give Us when you use this website. This privacy policy also explains your rights under Data Protection Act (DPA) and General Data Protection Regulation (GDPR).

Personal data is information about you in which you can be identified. This can include information such as the following:

Your name, date of birth, email address, postal address, phone number, mobile number.
Credit or Debit Card details.
Information about your device such as IP address.
Information relating to your personal circumstances and how you engage with our site

Our site may contain links to third party sites and services. These sites and services have their own privacy policies. If you follow a link to one of these third-party sites, you should read their privacy policy.

Who we are and how you can contact us

We have designated a Data Protection Officer. They are responsible for promoting awareness of the GDPR across the organisation, assessing our GDPR readiness, identifying any gap areas and implementing the new policies, procedures and measures.

Our Data Protection Officer is:

Samurai Digital Security Ltd
Unit 3, Hazel Court, Midland Way,
Barlborough,
Chesterfield
S43 4FD

This means they are responsible for deciding how, why we hold, and use your personal data.

If you have any questions about our GDPR practices, please contact our Data Protection Officer. You can write to:

DPO, Fosters Family Funeral Directors,
147 St George’s Rd,
Glasgow
G3 6LB

or email dpo@fostersfuneraldirectors.com if you have any further questions.

What personal data we collect and how we intend to use it

We collect data when you sign up for our services and when you browse our site. This information is used to provide our services, advertising and analyse how visitors engage with our website.

When you submit a form using our site, we may collect the following personal data:

Your name
Your email address
Your phone number
Your address
Other relevant personal information

When you use our website we may also use cookies or similar technology to collect extra data, including:

Your IP address – a numerical code to identify your device and which can provide information about the country, region or city where you are based
Your browsing history of the content you have visited on our site, including information on how you were referred to our site via a third party website
Details of your device, such as unique device ID, unique advertising ID and browsers used to access our content

We will not collect special categories of data – such as information about your race, political opinions, religion, health or sexual orientation – unless you have chosen to provide information to us.

How we collect personal data

We collect your personal data when:

You register an account on this website
Purchase any of our products or services
Enter our competitions/surveys
Sign up to our Newsletters
Access for our sites, through cookies and other similar technology; and
When you contact us via email, social media, or similar technologies or when you mention us on social media

Why we use your personal data

We use personal data collected through our site for a number of purposes, including the following:

To provide the services which you signed up for, such as newsletters.
We use the personal data for related internal administrative purposes – such as our accounting and records – and to make you aware of any changes to our services.
To send marketing communications when we have your permission / or permitted by law.
To carry out marketing analysis, for example we look at what you have engaged with on our site, and what products or services you have enquired about on our site.
To improve our marketing communications, we use similar technology to cookies to confirm whether you have opened a marketing email or clicked on a link in the email.
For statistical purposes such as analysing the performance of our site and to understand how visitors use them.
To respond to your queries and to resolve complaints.

We will only use your personal data where we have a legal ground to do so. We determine the legal grounds based on the purposes for which we have collected and used your personal data. In every case, the legal ground will be one of the following:

Consent: Where you provided explicit consent to receive marketing emails from us. Keep in mind, you can withdraw your consent at any time.
Our interests: Where it is necessary for us to understand our customers/clients, promote our services and operation of our website.
Compliance with law: In some special cases, we may have a legal obligation to use or keep your personal data.
Performance of a contract with you: For example, where you have purchased a product from us and we need to use your contact details and payment information in order to process your order and deliver your purchase.

Using children’s personal data

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal data about children under 13. Some of our services may have higher age restriction and this will be shown at the point of registration.

How long we keep your personal data

We keep your personal data for only as long as we need to. How long we need your personal data depends on what we are using it for, as set out in this privacy policy.

How we may contact you

We may send you customer service emails, for example thanking you for using our services or thank you for placing an enquiry.

If, and only if we have your consent, we may send you materials we think are of interest to you, such as newsletters and updates. Depending on your preferences this may be via email, phone, SMS, or post. Again, you can opt-out at any time.

Cookies and similar technology

When you visit our site, we may collect personal data from you automatically using cookies or similar technology. A cookie is a small file that can be placed on your device that allows us to recognise and remember you.

Online Advertising

We use personalised online advertising on 3rd party websites. This allows us to deliver more relevant advertising to people who have visited our website. It works by showing you adverts that are based on your browsing patterns and the way you have engaged with our site. It then shows you adverts which we believe may interest you.

We also use personalised online advertising to promote our own products and services. This means that you may see advertising for our products and services on our sites and when you are on other, third party websites, including social media platforms.

Personal Data Handling

Our customer care commitment

We are committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection.

We always aim to provide the highest possible standards of service. We do however appreciate that from time to time things can go wrong. If we do not meet your expectations or you are dissatisfied with the service we have provided then we want to hear from you.
How to make a complaint

We aim to ensure that:

Making a complaint is as easy as possible
We deal with your complaint promptly and in confidence
You receive a fair outcome
We learn from complaints and use the feedback to improve our service

You can make a complaint by the following methods:

In writing: DPO Complaint, Fosters Family Funeral Directors, 147 St George’s Rd, Glasgow G3 6LB
By e-mail: dpo@fostersfuneraldirectors.com
By telephone: 0800 121 8090

Lines are open 09.00-18.00 Monday to Friday and 09.00-13.00 on Saturday

We will

Acknowledge your complaint within 5 working days of receipt
Investigate your complaint and aim to provide a final response within one month but no later than three months from the date of receipt.
If we are unable to resolve your complaint within one month we will provide you with a written update on why we need the extra time.

What to do if you are not happy with the outcome of your complaint in relation to the way we have handled your personal data

We want to resolve your complaint relating to Personal Data handling and provide you with a fair outcome. If we can’t reach an agreement you can refer your complaint to the ICO by either calling their helpline on 0303 123 1113 or by visiting https://ico.org.uk/make-a-complaint/

Our ICO Registration number is ZA565305.

Our ICO registry record is found at https://ico.org.uk/ESDWebPages/Entry/ZA565305

GDPR Statement Updated: 29th January 2021